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At Pastel Country, we aim to provide a seamless shopping experience with reliable and timely delivery. Please review our shipping policy below for detailed information on how we handle orders, shipping rates, and delivery times.
All orders are processed within [Number] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In case of high order volume or unforeseen circumstances, processing times may be delayed. We will notify you via email if there is a significant delay in the processing or shipping of your order.
We offer the following shipping options:
Shipping rates are calculated at checkout based on the total weight and destination of your order.
We currently offer international shipping to the following countries: [List of Countries]. Please note that international orders may be subject to additional customs fees, taxes, and import duties, which are the responsibility of the customer.
Delivery times for international orders vary depending on the destination and customs clearance processes. We are not responsible for any delays caused by customs or local postal services.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and link to track your package. Please allow up to 48 hours for the tracking information to become available.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you have [Number] days from the date of delivery to return any eligible items for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
To initiate a return, please contact our customer service team at support@pastelcountry.com with your order number and reason for return. We will provide you with instructions on how to proceed with your return.
You are responsible for the cost of return shipping, except in cases where the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within [Number] business days.
Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund amount unless the return is due to a defect or error on our part.
If you receive a damaged or defective item, please contact us immediately at support@pastelcountry.com with photos and details of the damage or defect. We will arrange a replacement or a full refund at no additional cost to you.