+
At pastel Country, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we're here to help. Please review our refund policy below to understand our terms and conditions for returns and refunds.
You have [Number] days from the date of delivery to return any eligible items for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
To initiate a return, please contact our customer service team at support@pastelcountry.com with your order number and reason for return. We will provide you with instructions on how to proceed with your return.
Certain items are non-returnable, including:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will automatically be applied to your original method of payment within [Number] days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to a defect or error on our part.
If you need to exchange an item for a different color, size, or model, please contact our customer service team at support@pastelcountry.com. We will guide you through the exchange process and check the availability of the requested item.
If you receive a damaged or defective item, please contact us immediately at support@pastelcountry.com with photos and details of the damage or defect. We will arrange a replacement or a full refund at no additional cost to you.
You will be responsible for paying for your own shipping costs when returning an item, except in cases where the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.